Polyana Rosalik
Customer Success Exec | AI + RevOps | 12+ Years Scaling CS Orgs in Tech, Healthcare, & U.S. Department of Defense | Ex. Salesforce
- Role
- Sr Director, Client Success at Swoop
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Polyana Rosalik
With extensive experience in customer success and revenue operations, I oversee client…
Experience
Sr Director, Client Success
Dec 2023 — Present
In my role, I am dedicated to maximizing client satisfaction and retention by spearheading initiatives that leverage our conversational AI agents. These agents are instrumental in identifying and reaching ideal Direct-to-Consumer (DTC) and Healthcare Professional (HCP) audiences, supporting pharmaceutical manufacturers with impactful medical engagement and educational outreach. I ensure that Swoop cAI remains at the cutting edge of DTC and HCP engagement by working closely with cross-functional teams to deliver innovative solutions that meet the evolving needs of our clients.
Education
UNC Charlotte Belk College of Business
Master of Business Administration (MBA), Marketing and Management
2017 — 2018
Salesforce
Global Accelerate Aspiring Leader Program FY21
2020 — 2021
Elmhurst University
Bachelor of Science (B.S.), International Business & minor in Economics
2012
iaelyon School of Management
Master of Business Administration - MBA, France: International Management and Marketing - A European Perspective
2019
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