Paulina Oloumi
Director Strategic Portfolio Delivery @Chipotle Mexican Grill
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WORK HISTORY
Director Strategic Portfolio Delivery @Chipotle Mexican Grill
Newport Beach, CA, US
EDUCATION
University of Pittsburgh
Bachelor of Science (BS), Major: Business and Economics, Minor: Computer Science
Drexel University's LeBow College of Business
Master of Business Administration (MBA), Finance and Management of Information Systems
ABOUT PAULINA OLOUMI
I enjoy partnering with leaders to deliver new and innovative products that customers love and enjoy using. Over 20 years of experience in managing and leading system implementations and new product trials and deployments impacting more than a million customers across various industries such as telecommunications, entertainment, fire and security, building automation, and CPG. My specialization is in developing and leading a Project Management Office (PMO) that focuses on driving new product development projects that have complex interdependencies between global cross functional teams and external partners. My passion is to deliver projects on time and within budget so that our customers can enjoy the benefits of the product as they expected. In doing so, I have years of experience in developing and implementing project management best practices, automated tools, and streamlining operational processes and procedures resulting in improved operational KPI\'s such as project schedule efficiency, project cost efficiency, number of project escapes, customer contact rate, churn, and first call resolution. Given that the backbone of my career has been the customer experience, nothing gives me more pleasure than to initiate and commercialize new innovative products that meets all stakeholder expectations.STRENGTHS & ACCOMPLISHMENTS• Developed and led best in class PMO organizations and demonstrated the value of such an organization by managing and commercializing a yearly R&D program portfolio averaging to $125M in budget and 90% in schedule and cost efficiency. • Built and fostered a collaborative team environment to execute on cross-functional initiatives• Developed and implemented a disciplined, streamlined, and repeatable end to end new product development processes• Framed communication strategy and implemented corporate wide reporting standards and tools • Continuously improved program execution plans by conducting periodic analysis of metrics, driving lessons learned, and resolving root cause of escapes • Instituted change management system and processes
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