Polash Narayan

Experience

1. Customer Success Consultant

   Akrivia Hcm

   Jan 2023 — Present · Hyderabad, IN

   Led the client success efforts, responsible for ensuring the successful adoption and usage of Akrivia HCM• Fostered strong and enduring relationships with key clients, serving as the POC and trusted advisor for their HRM needs• Orchestrated seamless onboarding processes for new clients, overseeing product implementation, and customizing solutions to align with their requirements• Conducted in-depth analysis of clients\' HR workflows and pain points to identify opportunities for product optimization, Upselling and enhanced user experience• Anticipated potential challenges and promptly addressed customer issues, consistently meeting or exceeding service level agreements and client expectations• Organized and conducted product training sessions and workshops for clients, empowering them to leverage the full potential of Akrivia HCM• Gathered, analyzed, and acted upon customer feedback, providing valuable insights to the product team for continuous improvement and innovation• Strategically identified opportunities for upselling and cross-selling Akrivia HCM modules to existing clients• Collaborated closely with sales, marketing, and product teams, ensuring alignment on client needs and feedback to enhance overall customer experience

Education

• DoMS, NALSAR

  Master of Business Administration - MBA

• Children's Academy

  Higher Secondary School Diploma

• Institute of Hotel Management, Catering Technology & Applied Nutrition, Chennai

  Bsc. in Hospitality and Hotel Administration

  2013 — 2016