Joshua Poffenberger

About Joshua Poffenberger

Hi, y\'all! I’m Josh Poffenberger, a Hybrid Professional who crafts operations expertise, leadership, and a passion for technology to tackle complex challenges with unique solutions. I thrive at the intersection of strategy and creativity, turning ideas into action and challenges into opportunities.My journey has been anything but traditional. I started in Food Service and led teams, managed costs, and ensured operations while finding innovative ways to engage with and celebrate local communities. After transitioning into EdTech, I applied my problem-solving skills at 2U/Trilogy. I developed an on-demand academic support service that boosted graduation rates by 23%. Through continued development and the introduction of new technologies, I led initiatives that reduced delivery costs by nearly $5M per year, all while empowering educators and improving the learner experience!As a Hybrid Professional, I embrace versatility and adaptability, combining a broad skill set with a forward-thinking mindset to create solutions that are both practical and extraordinary. I’m passionate about leveraging technology to promote equity, empower communities, and help businesses of all sizes thrive.

Experience

1. Customer Service Manager

   Iradimed Corporation

   Jun 2025 — Present

   Elevating Customer Experience and Operational Excellence in Medical Devices Lead and mentor a dedicated customer service team, cultivating a high-performance, collaborative culture focused on proactive support and continuous improvement. Overhauled legacy support processes, introducing structured training programs and streamlined workflows that improved response time and team efficiency. Strengthened stakeholder relationships by establishing data-driven feedback loops, enhancing satisfaction and alignment across key customers and internal departments. Analyzed customer data and case trends to identify systemic issues, collaborating with quality, compliance, and engineering teams to drive root-cause resolution and prevent recurrence. Championed a metrics-based service strategy—leveraging CRM tools and KPI dashboards to monitor trends, drive accountability, and inform business decisions.

Education

• Valencia College

  Associate of Arts (A.A.), General Studies

  2008 — 2010

• University of Central Florida

  Certificate, Full-Stack Web Development, Computer Science

  2016 — 2016

Skills

• Classroom Instruction
• Handlebars.js
• Html
• Marketing Strategy
• Project Management
• Marketing
• Npm
• Bootstrap
• Html5
• Firebase
• Css
• Mongodb
• Management
• Web Development
• Javascript
• Classroom Management
• Jquery
• Yarn
• Github
• Software Project Management
• Git
• Node.js
• Express.js
• Mysql
• Object-Relational Mapping (Orm)
• Rust
• React.js
• Materialize
• Cascading Style Sheets (Css)