Heather Palmer
✨️ Sr. Product Development Ops & Design Program Manager
- Role
- Sr Product Development Ops & Design Program Manager at Zillow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Heather Palmer
My favorite work lives where operations meets culture, where an intentional process or moment of recognition can unlock someone’s confidence or creativity. My recent highlights include standardizing Jira practices across our design org to improve visibility and predictability, leading our Product + Design Summit for nearly 500 attendees with a $1.6M budget, and producing a recurring monthly newsletter for 900+ stakeholders (with engagement rates that beat industry standards) to keep our product, engineering, marketing, and design teams informed and inspired. I thrive at the intersection of systems, storytelling, and people. I bring structure to creativity and help teams across Zillow do their best work by creating clarity, alignment, and connection.As a mentor and culture advocate, I’m passionate about helping others grow and about amplifying what makes Zillow special. Through mentorship programs, storytelling, and everyday gratitude, I aim to make operational excellence feel human, empowering, and joyful.
Experience
Sr Product Development Ops & Design Program Manager
Jul 2024 — Present · Seattle, WA, US
I operate at the intersection of strategy, systems, and execution, translating organizational priorities into scalable operating practices across Product and Design.My focus areas include planning and reporting maturity, change enablement, cross-functional visibility, and communication systems that reinforce shared ways of working. I specialize in building structures that make complex work feel navigable, measurable, and sustainable.In parallel, I lead cornerstone programs such as the Product + Design annual Summit, strengthening employee experience while supporting long-term organizational integration.I am passionate about elevating others, reducing friction, and creating the conditions for teams to do their best work!
Education
Code Fellows
Web Development
2018 — 2018
SUNY Broome Community College
Early Childhood Education
2007 — 2007
General Assembly
Front End Web Development
2016 — 2017
SUNY Broome Community College
Entrepreneurial Assistance Program (EAP) For Small Business Owners
2008 — 2008
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