Nikhil Kumar P

About Nikhil Kumar P

Nikhil pursued his graduation in Electronics and Communications Engineering from SRM University, Chennai batch of 20••••17. He published a research paper in IJARMATE( International Journal of Advanced Research in Management, Technology, and Engineering) on project Traffic control and management system using RFID and Zigbee module, which is a smart traffic control system interfaced with RFID and ZigBee module. He organized an online event, Mr. and Ms. freshers, for the first-year students, which was a huge success. He also developed an android game application game Flappy Surfers which garnered more than 10k downloads in Google Play Store. After his graduation, Nikhil joined his on-campus offer at Infosys Limited, Hyderabad. He has an exposure to many technologies like C#, W.C.F, Web services, SQL using various platforms like visual studio, Aerospike, Microsoft SQL Server 2012, Bamboo, Bitbucket, TFS, PCF(Iaas), Splunk, Postman following Agile framework. He received the “Most Trusted Partner award” from his client for the year 2018 and also the Insta award from his manager for his consistent performance at work. He was selected for the Accelerated early Careers program, which is designed to enable diverse and enriching career experience for the top 5% best performing employees. With the industrial exposure of 36 months, he has pursued his Post Graduation in Management from MDI Gurgaon. Currently, He is working as Program Manager in Amazon

Experience

1. Program Manager-ii

   Amazon

   Jun 2022 — Present

   Global Trade, Invoice & Payments Automation -Transformation (Agentic AI, RPA, EDI, E-Invoicing, Compliance) − Deployed Agentic AI for NA LastMile Audit; standardized 15+ SOP workflows, automated 99% of ETL, eliminated hrs/yr − Drove Carrier dispute automation via Agentic AI; processed 10K+ monthly disputes at 92% accuracy, cut resolution time 70% − Executed NA duty payment automation; automated $400M (90% volume), raised auto-pay to >75%, eliminated 10 FTE − Launched Export-Audit RPA(US/CA/MX) with 655x ROI; validated >50% shipments, cut $36M annual costs, reduced hrs/yr − Enhanced Shipper/Consignee Address Validation via geocode algorithm; triggered 1,200 fraud disputes, saved $200M − Aligned 5 teams to streamline 15-point audit framework for new business onboarding; reduced review cycle 50%(6→3 weeks) − Spearheaded Automatic Digital Invoice Creation & Ingestion; enabled payment automation of $2B offline & PO payments − Led 12-person cross-functional team driving e-invoicing across 10+ countries; cut deployment effort by 32%(168→114 hrs) − Recognized with \"Shining Star\" award for delivering transformational automation across global trade, audit, & invoicing Product Pricing & Performance Analytics for Large-Scale Competitor Monitoring − Launched QuickSight dashboard with Ops & Uber Goal views for real-time insights; cut ticket requests 90%, saved 1,040 hrs/yr − Prioritized 879 competitors via market analysis; delivered 8.5M feeds/ 11M SKUs, enhanced visibility 20%, drove $2M recovery − Reduced Consumable product price matching exceptions by 90% via 10+ validation conditions; prevented $3.5M margin erosion − Received 5+ shoutouts for exhibiting client-centricity, delivering high work quality and demonstrating E2E project ownership

Education

• SRM University

  Bachelor’s Degree

  2013 — 2017

• Management Development Institute

  Master of Business Administration - MBA

  2020 — 2022

• NRI Junior college

  Intermediate

  2011 — 2013

• Johnson Grammar School ICSE

  School

  2000 — 2011