Prathmesh Narkar
Senior Technical Account Manager | Client Relationship Expert | Specialist in Product Integration, and Cross-Functional Collaboration
- Role
- Senior Technical Account Manager at MangoApps
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Prathmesh Narkar
I am an experienced Technical Account Manager with a strong background in identity & access management (IAM), API integrations, and enterprise collaboration solutions. At MangoApps, I work closely with enterprise clients to optimize their authentication workflows, troubleshoot complex identity federation challenges.With over 8 years in customer-facing technical roles, I have successfully: Led SAML, OAuth, and SCIM-based integrations across identity providers like Azure AD, Okta, OneLogin, and ADFS. Resolved critical escalations, ensuring minimal disruption to client environments. Partnered with cross-functional teams (Product, Support, Sales,Engineering,QA) to align technology with business goals.My approach is proactive and solutions-driven—I anticipate risks, address challenges before they escalate, and focus on building long-term relationships that drive value for customers.
Experience
Senior Technical Account Manager
Jun 2022 — Present · Pune, IN
Driving Global Customer Success: Spearheading seamless onboarding and adoption for a diverse global clientele, ensuring timely issue resolution and driving high customer satisfaction. Empowering Digital Employee Experiences: Enabling exceptional digital employee experiences by aligning technical solutions to customer needs, fostering loyalty and advocacy through consistent service excellence.🤝 Strategic Collaboration Expert: Leading cross-functional teams to resolve complex issues, implementing cohesive solutions, and ensuring alignment across departments for optimal customer outcomes.⏰ SLA Compliance and Rapid Resolution: Ensuring strict SLA compliance by proactively managing escalations and delivering swift, high-quality solutions to meet customer expectations. Technical Documentation Authority: Developing and maintaining comprehensive knowledge base content to streamline issue resolution and improve the overall customer experience. Product Enhancement Advocate: Influencing product roadmaps by identifying customer pain points and advocating for enhancements that align with market needs and customer success goals. Upsell and Cross-Sell Specialist: Identifying and capitalizing on upsell and cross-sell opportunities through strategic customer engagements, contributing directly to revenue growth. Escalation Resolution Pro: Owning escalated customer issues and driving timely resolution to ensure high customer satisfaction and product adoption.
Education
Mumbai University Mumbai
Bachelor of Science, Information Technology
2011 — 2014
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