Mandy Poon

Senior Ux Designer @Thomson Reuters

Toronto, ON, CA

Led 10+ design projects across 8 different products, collaborating closely with product teams and developers to prioritize and refine features, ensuring alignment with business goals.Elevated the Product Net Promoter Score (PNPS) of a SaaS corporate tax tool by 37.5%, delivering user-centric designs based on in-depth research that significantly improved customer satisfaction.Designed multiple AI-driven solutions, including an award-winning Generative AI tool enabling business analysts to generate acceptance criteria from design screens.Mentored and guided designers to consistently deliver high-quality, development-ready designs that drove project success and fostered team growth.

Shih Hsin University

Exchange student, Animation, Interactive Technology, Video Graphics and Special Effects

City University of Hong Kong

Bachelor of Arts - BA, Creative Media