Pamela Milici

About Pamela Milici

As an Order Management Specialist at Carrier Enterprise, I collaborate with various departments to ensure accurate order processing and resolution of any issues throughout the life-cycle until order completion. I manage sales orders in multiple systems for multiple vendors, handling changes and disputes efficiently. I also partner with multiple departments to resolve collection and order disputes, showcasing my investigative skills and root cause analysis.In addition to my current role, I have also supervised a team of 300 sales agents, adjusting call flows for best answer time and handling payroll. I hold a Bachelor of Science in Marketing from Quinnipiac University and an Associate of Science in Marketing and Business Administration from Post University. am passionate about delivering excellent customer service and ensuring operational efficiency.

Experience

1. Team Coordinator

   Best Buy

   Jul 2018 — Present · Wallingford, CT, US

   Coordinated daily tasks for warehouse workers to ensure accurate work performance.• Monitored our daily deliveries with inbound and outbound operations to ensure all items are received into warehouse correctly and delivered daily while taking corrective actions to avoid customer disappointment.• Communicated effectively with the Distribution Center to resolve issues, saving thousands in potential losses.• Managed daily check in process between contracted drivers and my staff to ensure smooth handoff and movement of returned merchandise back to our inventory and all orders invoiced.• Accurately tracked inventory through weekly cycle counts including root cause analysis and taking corrective measures while using multiple Warehouse and Billing systems.

Education

• Post University

  Associate of Science, Marketing and Business Administration

• Quinnipiac University

  Bachelor of Science, Marketing

  2007

Skills

• Microsoft Excel
• Customer Service
• Team Building
• Management
• Call Centers
• Marketing
• Leadership
• Team Leadership
• Wireless
• Coaching
• Project Management
• Certified Logistics Associate
• Analysis
• Training
• Microsoft Office
• Sales
• Avaya
• Budgets
• Forecasting
• Business Process
• Osha 10-Hour
• Outlook