Michael Meredith

About Michael Meredith

An experienced IT executive with over 20 years of experience in IT Service Management and Change Management, I have a proven track record of leading successful change initiatives that drive business value and improve operational efficiency. My expertise lies in implementing ITIL best practices to streamline processes, minimize risks, and maximize the impact of change within organizations.I possess a deep understanding of IT Service Management frameworks, including ITIL, and have a strong background in change management principles and methodologies. I have successfully led cross-functional teams in implementing major IT changes, such as software upgrades, infrastructure deployments, and process improvements, while ensuring minimal disruption to business operations.My leadership style is collaborative, results-driven, and customer-focused. I excel at building and leading high-performing teams, fostering a culture of continuous improvement, and driving innovation in IT Service Management. I am passionate about leveraging technology to drive business transformation and deliver value to customers.I hold ITIL Foundation and ITIL Practitioner certifications, demonstrating my commitment to upholding industry best practices and standards in IT Service Management and Change Management. I am dedicated to staying current on emerging trends and technologies in the IT industry to ensure that my skills and knowledge remain relevant and up to date.Overall, I bring a unique combination of technical expertise, strategic vision, and operational experience to the role of Change Management Executive, and I am confident in my ability to drive successful IT change initiatives that deliver tangible business results

Experience

1. Itsm Global Change Management Process Owner

   FIS

   Jan 2023 — Present · Jacksonville, FL, US

   Leads the Enterprise Change Management function, which includes 20 global Change Analysts. Responsible for developing and implementing a structured approach, measuring, and reporting on organizational capabilities, training and improving the maturity of the stakeholders, and the change management function. Owns the Change Management process, deployment of tools, development and execution of the roadmap, and process improvements. Works in close partnership with Product, Infrastructure, Service Ownership, and Security organizations.

Education

• Broward College

  General Studies, Management Information Systems, General

Skills

• Service Delivery
• Process Engineering
• Technical Support
• Business Analysis
• Cloud Computing
• Sla
• Managed Services
• Infrastructure
• Contract Management
• Active Directory
• Vendor Management
• Process Improvement
• Security
• Service-Level Agreements (Sla)
• IT Operations
• Business Process Improvement
• Service Management
• Cyber-Security
• Sharepoint
• Physical Security
• Software Documentation
• Sdlc
• Vmware
• Information Technology
• Servers
• Crm
• Itil
• Management
• IT Management
• Disaster Recovery
• Software Development Life Cycle (Sdlc)
• Networking
• IT Service Management
• Change Management