Patricia Mastropaolo-Inkpen

Order Management Specialist @Spin Master

York, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2020 — Present

Order Management Specialist @Spin Master

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Toronto, ON, CA

Specialty customer base until June 2022. Canadian team June 2022 to present

EDUCATION

1982 — 1986

Oakwood Collegiate

Highscchool graduate with honours

1986 — 1990

Ryerson University

Business, Marketing/Marketing Management, General

SKILLS

Contact CentersCall CenterVendor ManagementCustomer ServiceLeadershipTeam LeadershipStrategic PlanningIndividual CounsellingCustomer ExperienceTelecommunicationsCall CentersCustomer SatisfactionTrainingCoachingEscalationSupply Chain ManagementProcess ImprovementSocial MediaKey Performance IndicatorsCross-Functional Team LeadershipPerformance ManagementService DeliveryChange ManagementSalesBusiness Process ImprovementTeam ManagementProblem SolvingSupply ChainTeam BuildingManagement

ABOUT PATRICIA MASTROPAOLO-INKPEN

A dedidated and experienced professional in Operations well versed in Supply Chain, Product Supply and Project Management. Over 10 years of experience with SAP as an end user in SD modules and eight years experience in managing,leading, motivating and coaching call centre unionized employees.I am a problem solver with strong anyalyical skills and an innovative thinker with a results oriented approach. My positive attitude, passion and enthusiasm allows me to meet/exceed the companies core values while taking care of all external and internal customers. I am a skilled communicator who accepts change and adapts to change. I welcome new challenges and am adept to learning and applying new tools.

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Patricia Mastropaolo-Inkpen — Order Management Specialist at Spin Master in York, ON, CA | Unifers