Paul M.
Customer Service Specialist | Seeking An opportunity to let my passion for customer satisfaction elevate your client retention.
- Role
- Customer Service Representative at Aventon
- Location
- Fullerton, CA, US
- LinkedIn followers
- 500 followers
About Paul M.
Passionate Professional | Coffee Enthusiast | Logistics Navigator | Customer…
Experience
Customer Service Representative
Aug 2024 — Present · US
Managed large volumes of incoming calls, emails, and chat inquiries, ensuring timely and accurate responses.Provided detailed information about Aventon products and services, enhancing customer knowledge and satisfaction.Identified and assessed customer needs, delivering tailored solutions to achieve high satisfaction rates.Handled customer complaints with professionalism, offering appropriate solutions and alternatives, and ensuring follow-up for resolution.Maintained a positive, empathetic, and professional attitude toward customers at all times.Processed orders, returns, and exchanges efficiently, contributing to smooth operations.Kept detailed records of customer interactions, transactions, comments, and complaints for continuous improvement.Collaborated with other departments to ensure a seamless customer experience.Stayed updated on product knowledge and company policies to provide accurate information.
Education
Brea Olinda High School
General Studies
Fullerton College
Not Obtained, Graphic Design
Skills
- Sales
- Product Development
- Project Planning
- Project Management
- Purchasing Negotiation
- Wholesale
- Microsoft Excel
- Photography
- Photoshop
- Creative Writing
- Forum Postings
- 3d Printing
- Automotive Aftermarket
- Automotive Parts
- Website Updating
- Database Development
- Netsuite
- Market Research
- Order Processing
- Data Analysis
- Social Networking
- New Hire Training
- Management
- Customer Satisfaction
- Strategic Planning
- Vehicles
- Marketing Strategy
- Team Building
- Negotiation
- Social Media
- Customer Service
- B2b
- Account Management
- Sales Management
- New Business Development
- Automotive
- Business Development
- Business-to-Business (B2b)
- Customer Care
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