Poun L.

Customer Engagement & Ux Leader @Onepoint

Same team but with a wider range of possibilities since the merge between Weave & Onepoint\\\\n\\\\nMissions & activities:\\\\n- UX lead & DesignOPS - leveraging design at scale for big companies: design team coordination and follow-up, UX research, UX design, leading user testing programs, UX workshops facilitation, change management (sharing UX best practices), DesignOps activities, service design.\\\\n\\\\n- PO-UX : hybrid role of Product owner and UX design - for a seamless integration of design on a projet level - to make sure user experience strategy stays at the center of a product/service approach.\\\\n\\\\n- Customer experience improvement & engagement (CX)- supporting companies to enhance the experience strategy provided to customers through global experience improvement : user journeys (re)design, conversion funnel & user data analysis, SEO, UX writing, digital marketing activities (campaign, automation…), CRM, etc\\\\n\\\\n- Design training : supporting companies in developing a customer centered approach through design training programs, practices & coaching. Also participating in building academic design programs through Onepoint School. Participation to the build of the MBA program \'Managers augmented by design (MAD)\' in partnership with the Digital Campus School (Galileo group)\\\\n\\\\n- Team management\\\\n\\\\nRelated industries : banking, insurance, telco, industry, energy, beauty & luxury.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n