Steve Plancher
IT Systems and Support Specialist @CONVERGIX Automation Solutions
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WORK HISTORY
IT Systems and Support Specialist @CONVERGIX Automation Solutions
CA
Provide tier 1 and tier 2 support for hardware, software, networking, and connectivity issues across multiple sites.* Manage user onboarding/offboarding, including provisioning accounts, deploying equipment, and configuring access to corporate systems.* Monitor and maintain systems including Active Directory, Microsoft 365, VPN, and endpoint management platforms.* Troubleshoot and resolve issues related to Windows OS, Office Suite, email, printing, and security compliance.* Coordinate equipment shipping and logistics, including tracking and support for remote employees.* Assist with IT projects such as system upgrades, infrastructure rollouts, and process automation initiatives.* Maintain documentation of processes, resolutions, and support procedures.* Collaborate with internal teams and vendors to escalate and resolve complex technical problems.
EDUCATION
St. Clair College
Computer science Networking, Computer Systems Networking and Telecommunications
Conseil scolaire viamonde
High School Diploma
ABOUT STEVE PLANCHER
Born in Haiti and immigrated to Canada in 2013, I’ve always been driven by a commitment…
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