Phil Kneer
Head of Product Design & Strategy @SMART Technologies
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WORK HISTORY
Head of Product Design & Strategy @SMART Technologies
Vancouver, BC, CA
Global education technology leader manufacturing interactive whiteboards and an EdTech SaaS platform Lumio ($300M+ revenue). Report to VPs of Product for Hardware & Software.Boosted adoption by 8%($24M recurring revenue) for Lumio, SMART’s flagship platform serving 8M+ lessons annually.Scaled design org from 4→12 while managing $2M+ budget and sustaining 8.6+ engagement scores.Reduced churn by 10% and lifted NPS by +0.5, directly contributing to retention and upsell.Built AI-powered research platform cutting executive decision time 30%, accelerating alignment toward $300M revenue target.Improved accessibility compliance from 75%→90%, mitigating risk and differentiating product.
EDUCATION
Salem
Abitur
Simon Fraser University
BA, Communications
Nova Scotia College of Art and Design
Master of Design (MDes), Design
SKILLS
ABOUT PHIL KNEER
I\'ve spent 20 years making AI legible to the experts who depend on it: aircraft engineers diagnosing engine faults, mining operations managers optimizing $500M in fleet decisions, and teachers building lessons for 8 million students a year.This pattern has lead to success across multiple organization and industries: take the most complex, high-stakes environments in the world, build the design and product organizations to meet them, and tie every decision directly to revenue, retention, and operational outcomes.The results speak for themselves:$24M in incremental ARR at SMART Technologies.$500M+ in operational efficiency gains at Teck Resources. 10% churn reduction. Design orgs scaled from 0 to 14, twice.At SMART Technologies (EdTech SaaS,$300M+ revenue), I owned cross-product UX strategy across hardware and software, scaled the design org 3×, and drove 8% adoption growth for Lumio — translating directly into $24M ARR uplift and a 10% reduction in churn.At Teck Resources, I built Canada\'s first enterprise UX organization from scratch, embedding human-centred design into mission-critical industrial workflows across 20+ AI-powered systems, contributing to $500M+ in validated efficiency gains.At Boeing, I led AI/ML and AR/VR innovation programs for aviation maintenance and flight planning, accelerating delivery cycles by 20% and shaping UX strategy across a 34-person discipline in four international offices.Today I operate at the product executive level: owning portfolio strategy, aligning cross-functional leadership, and building design organizations that earn trust by shipping and measuring — not waiting for permission.I\'m drawn to ambitious SaaS, AI, and regulated-industry environments — EdTech, legal tech, healthcare AI, industrial ops — where experience design is still an underexploited competitive advantage and the gap is significant enough to matter.
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