Pankaj K.

Sr Product Manager @STRIDE Management Corp

Calgary, AB, CA

Lead digital product strategy and roadmap for Canada’s leading charitable lottery brands, driving over $61M in annual revenue through platform enhancements, user experience optimization, and data-driven decisions.• Own the complete product lifecycle: conduct market/user research, define requirements and metrics, build business cases, prioritize backlogs, and guide products from discovery through ongoing improvement.• Coordinate cross-functional teams—UX/UI, engineering, QA, analytics, and marketing—to deliver player-centric digital lottery experiences; facilitate agile ceremonies for alignment and timely execution.• Translate business and technical requirements into actionable user stories and acceptance criteria; manage backlogs and ensure ongoing delivery based on player and business needs.• Monitor and report on KPIs—revenue, conversion, retention, engagement—and leverage insights for roadmap adjustments, A/B testing, and optimization.• Track market trends, competitor activity, regulatory updates, and player feedback to shape content and product strategy, maintaining a compliant lottery offering.• Champion a culture of continuous improvement by gathering feedback, executing user research, and iterating features to enhance engagement, retention, and satisfaction in a regulated environment.• Use FullStory (session replays, heatmaps) and Google Analytics (cart abandonment, OS/browser performance) to drive product analysis, inform prioritization, and validate feature impact.• Direct the certification and regulatory approval process for digital lottery products, managing compliance with GLI and provincial regulators, and serving as the primary contact for audits and submissions.

Himachal Pradesh University , Shimla

Bachelor of Technology - BTech, Computer Science

Charles Darwin University

Master of Information Technology (Software Engineering), Key areas study include project and risk management, current industry practices, processes.