Pamela Js Thomas

About Pamela Js Thomas

I am a business minded technical leader who analyzes data, requirements, process and strategies for driving towards value add solutions.🟦In collaborating with leadership, product management, partners, customers, development teams, and vendors, I shape product direction, influence feature priority, and support solution design🟦Practiced in data analysis and visualization of structured and unstructured data, I affect change through data visualization by assessing available data and experimenting towards decision making results.🟦Experienced in product life cycles (PLC), I have worked on corporate governance teams, contributing ideas and insight for the release of corporate PLC standards used worldwide. I have mentored organizations in agile techniques and strategies.🟦Effective at providing focus and direction during problem solving initiatives I ensure creativity, ideation and innovation is not forgotten.🟦Proven in effective quality management & business analyst activities in compliance, assessments, working groups, continuous improvement, process initiatives and pilots, I thrive in sharing new technology, methods and capabilities by continuous learning.🟦I\'m known as a Flexible Leader, while continually influencing people to transform culture.🟦I have traveled within the US and to China, France and Canada, performing assessments which determined agile readiness of organizations. And I have worked remotely with organizations in Poland, India, Greece, Belgium and within the US driving quality products and releases.🟦Available in Raleigh-Durham, NC area. Hybrid, Remote/Virtual.🟦Core CompetenciesData Analysis | Data Visualization | Business Analyst | Agile | DevOps | Six Sigma Lean Black Belt | Process Improvement | Requirement Analysis | Product Development Life Cycle (PDLC)| Release Management | Test Development | Customer Data Analysis | Training | Presenting | Standards Compliance | Product Ownership | | CMMI|🟦 Technology & Tools |Jira | Confluence | AWS QuickSuite | Databricks | Power BI | Azure DevOps | Office 365 | MS Teams | Tableau | Visio | Excel | SharePoint | PowerPoint | MS Word | MS Whiteboard | Miro | SQL | HTML | Machine Learning | CoPilot | Gemini|🟦IndustriesFreight Railroad | Pharmaceutical | Healthcare | Government | Cable Networks || Cloud Technology Networks | Network Management Systems | Optical Networks | Telecommunications | Defense Contractors

Experience

1. Technical Business Analyst Product Owner

   Railpulse

   May 2023 — Present · Cary, NC, US

   As Technical Business Analyst - Product Management, I work within a collaborative environment alongside coalition members, development contractors, and sensor vendors. Our consortium is building the early agreements for freight rail telematics in the U.S, delivering a unified source of truth that enables Shippers, Lessors, Short Lines, and Railroads to improve decision‑making, operational efficiency, and industry collaboration.In this pseudo‑startup setting, I contributed to early railcar volume growth of 42% in one year, product portal usage growth of 116%, and the delivery of eight major and minor releases over two years.Product Management Analyst I collaborate with product management to shape product direction, influence feature priority, and support solution design. I assist customers post‑release to improve operational efficiency. Internally I maintain quarterly goals reporting, and explore new tools such as AI help‑topic chatbots. I research freight rail and telematics data to support customer insights and investigate schema and operational issues to maintain clean, actionable data.Data Business Analyst I gather reporting requirements from customers and internal Operations, creating and enhancing business intelligence dashboards, and delivering insights for logistics teams. I write SQL queries to support reporting, improve dashboard usability. My understanding of data flow from ingest to visualization allows ingest monitoring and error reporting. I use AWS QuickSight for BI reporting.Business Analyst I elicit requirements from customers and Operations, collaborate with product and project management to drive feature completion. I write user stories with acceptance criteria, and perform business solution testing to ensure quality services and product. I also partner with technical writers, perform release validation, and design clear, user‑friendly release notes. I use Jira, Microsoft tools, SharePoint, and CoPilot.

Education

• Tufts University

  Bachelor of Science (BS), Electrical Engineering

• New Jersey Institute of Technology

  Master of Science (MS), Professional Technical Communications

Skills

• Cross-Functional Team Leadership
• Change Management
• Iso
• Agile Methodologies
• Management
• Process Improvement
• Product Lifecycle Management
• Test Management
• Integration
• Quality Management
• Process Engineering
• Six Sigma
• Quality Auditing
• Tl9000
• Testing
• Process Management
• Telecommunications
• Quality Assurance
• Cmmi
• Capability Maturity Model Integration (Cmmi)