Paul Lang
Product and Program Management Professional | AI, Software Delivery, Operations, Strategy, Cloud Computing, Management Analysis and Consulting
- Role
- Director, Ai Product and Service Delivery at Reselleros
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Paul Lang
I am a technology professional specializing in client-facing roles and complex…
Experience
Director, Ai Product and Service Delivery
Nov 2023 — Present · Austin, TX, US
Managed eight large-scale implementations, including two $1M+ projects, ensuring seamless delivery through coordinated execution, dynamic forecasting, and agile adjustments to shifting requirements* Ensured customer success serving as the primary point of contact for customers from post-sale through delivery and post–go-live support, by resolving issues quickly, monitoring key metrics, and ensuring long-term adoption* Deployed and trained 100+ intelligent document processing models using AWS Extract, Azure Document Intelligence, and OpenAI, resulting industry-leading accuracy and performance in complex data extraction* Facilitated delivery and product optimization of AI-powered SaaS products across both Salesforce-native and custom full-stack platforms enhancing feature adoption and customer satisfaction* Optimized internal processes and operations including designing Jira workflows with automated intake and customer portal preventing issues from being lost and improving visibility and resolution times
Education
The University of Texas at Austin
BBA, Finance
1998 — 2001
Skills
- Sales Presentations
- Social Networking
- Social Media Marketing
- Outside Sales
- Web Analytics
- Strategic Sales
- Online Payment
- Strategic Partnerships
- Management Consulting
- People Management
- Saas
- Cloud Computing
- P&L Responsibility
- Business Intelligence
- Mobile Applications
- Pmp
- Leadership
- E-Commerce
- Product Management
- Go-to-Market Strategy
- Integration
- Business Development
- Social Media Development
- Customer Success
- Program Management
- Mobile Technology
- Crm
- Sfdc
- B2b
- Relationship Management
- Consultative Sales Professional
- Analytics
- Customer Insight
- Team Management
- Enterprise Technology Sales
- Executive Level Relationship Building
- Complex Sales
- Voice of the Customer
- New Business Development
- Social Media
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