Jitendra Pawar

About Jitendra Pawar

Technology leader with 22+ years shaping digital customer experiences through large-scale implementations of contact centers, D365 Customer Engagement (CE), Finance & Operations (F&O) migrations/rollouts, and strategic IT transformations. Passionate about leveraging Microsoft Copilot, GenAI agents, and intelligent automation to drive next-gen CX and operational excellence.Delivered transformative solutions for global BFSI leaders including ICICI Bank (India), Barclays (UK), UOB (Singapore), Bank of the West (US), World Bank, International Personal Finance (UK), and FINRA (US). Experience in delivering seamless on-premise to cloud transitions with AI-driven innovation at the core and leading multi country rollouts of D365 FNO global template with country specific localizations.

Experience

1. Director Technology Consulting

   EY

   Jan 2024 — Present · Pune, IN

Education

• INDSEARCH, Pune

  MCM, Computer Management

  1992 — 1994

• Shri Shivaji Prepratory Military School

  SSC, Primary and Secondary Schooling

• Savitribai Phule Pune University

  Bachelor in Computer Science, Computer Science

  1987 — 1992

• Sir Parshurambhau College, Pune

  HSC, Jr. College

Skills

• Business Analysis
• Ado.net
• Windows Azure
• Software Development
• Agile Methodologies
• Asp.net
• Identity Federation
• Microsoft Sql Server
• Software Project Management
• Jquery Mobile
• Sdlc
• Solution Architecture
• Ms Dynamics Crm
• Requirements Analysis
• Pre-Sales
• .net Framework
• .net
• Rational Xde