Pj Dalve
IT Support Specialist @Optimum Healthcare IT
Signup · Get unlimited contacts
WORK HISTORY
IT Support Specialist @Optimum Healthcare IT
Jacksonville, FL, US
Listen carefully to patients calling in having technical issues encountered in MyChart• Utilize knowledge of MyChart to guide callers through resolving any technical issues using EPIC software• Document each patient’s case in ServiceNow such that an unaffiliated teammate could comprehend the issue and take action without needing further clarification• Research ongoing issues and follow-up with patients to resolve the problem• Work with other team members in order to ensure top-quality support resolutions and escalate cases as needed• Provide excellent patient experience while managing a high call volume
EDUCATION
University of North Florida - College of Business Administration
Master of Business Administration - MBA, Business Administration and Management, General
University of North Florida
Bachelor of Business Administration - BBA, Business Administration and Management
ABOUT PJ DALVE
Master of Business Administration (MBA)- Certified Associate in Project Management…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.