Pedro Jimenez
Application Analyst i @Cooper University Health Care
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WORK HISTORY
Application Analyst i @Cooper University Health Care
Subject matter expertise in ServiceNow- Collaborating with Change Management on Development change requests- Assisting with the maintenance and Implementation of ServiceNow- Implementing/Maintaining the Portfolio Management Solution.
EDUCATION
Rowan University
Bachelor of General Studies, College of Humanities & Social Sciences
ABOUT PEDRO JIMENEZ
I’m an experienced and knowledgeable Information Technology associate seeking to contribute my training and acquired skills within a Application Analyst II role. I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I’ve worked with Active Directory and O365 Admin portal for 3+ years. I also possess in-depth knowledge of numerous software packages such as Microsoft Azure, Nextiva phone system, Sonic Global VPN and Windows operating systems. I have a keen understanding of how they interact with other systems. My previous position made me skilled in providing customer service and remain calm in difficult situations. Additionally, my training equipped me to easily identify and resolve broad-based technical issues and concerns regarding the latest advancements. I also possess excellent communication and presentation skills.”
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