Piyush Madhani
Servicenow Delivery Lead @BAE Systems
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WORK HISTORY
Servicenow Delivery Lead @BAE Systems
Leeds, GB
o Implemented ebond for the various ITSM modules and core data to exchange data with3rd party thereby reducing the licencing cost for the cliento Implementing ITAM-HAM and SCCM integration to enable the client to effectively managetheir assetso Implementing ServiceNow – Jira integration to enable the entire business department to beable to submit new business needs which can be triaged in Jirao Identified, planned, and executed new opportunities to develop in-house custom scopedapplicationso Mentor junior team member on the ServiceNow process and development best practiceso Undertook architecture design to provide a solution for integration across multiple securednetworkso Provided technical guidance and leadership to the development teamo Undertook functional testing and provided support for UATo Planned production go-live and performed post implementation validation
EDUCATION
Bombay Institute of Technology
Diploma
Fr. Conceicao Rodrigues College of Engineering
Bachelor of Engineering (B.E.) in Computers
ABOUT PIYUSH MADHANI
IT professional with 18+ years of extensive experience in software project delivery with 8+ years’experience as a ServiceNow Product Analyst with expertise in requirements gathering & analysis,solution design, functional specifications, user acceptance testing and implementation planning.• Strong experience of ServiceNow ITSM module, ITAM - HAM, Service Portal, IntegrationHub,Flow designer, Domain separation and Custom scoped application• Hands-on experience implementing solution using Business rules, UI actions, Script includes,Events and Scheduled jobs• Extensive experience in Interface analysis including batch, real time, and file-basedinterfaces.• Highly adaptive to a fast-paced environment and with a proven ability to work in a teamenvironment or individually.• Excellent communicator, leverage technical, business, and financial acumen tocommunicate effectively with client executives and their respective teams.• Experience in Agile and Waterfall methodologies.• Experience in all phases of the project life cycle involving Requirement gathering, Analysis,Design, Coding, System and User acceptance testing and Production Support.• Wide experience in working with third party solution and service providers andgeographically distributed teams.• Track record for absorbing volumes of technical information, conceiving realistic solutions,and bridging the gap between technology limitations and business/management expectations.
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