Piyush Patole
System Engineer @Tata Consultancy Services
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WORK HISTORY
System Engineer @Tata Consultancy Services
Nagpur, IN
Architected and deployed a scalable conversational AI using Dialogflow CX, designing complex decision trees and state handlers to manage multi-turn dialogues and improve intent classification accuracy.• Developed a serverless backend infrastructure using Google Cloud Functions, enabling real-time data retrieval and dynamic response fulfillment through secure API communication with external databases.• Optimized Natural Language Understanding (NLU) by leveraging Vertex AI, reducing fallback rates and enhancing user experience through improved context-awareness and handling of unstructured queries.• Implemented automated performance monitoring via Cloud Logging, analyzing conversation flows to identify bottlenecks and streamlining user paths to increase successful task completion rates.
EDUCATION
Pune Vidhyarthi Griha's College of Engineering and Technology Pune
Bachelor of Engineering - BE, Electronics and Telecommunication
Rotary Junior College, Khed
12th ( CBSE )
LTT English Medium School, Khed
SSC
ABOUT PIYUSH PATOLE
I am a Software Engineer at Tata Consultancy Services with over 2+ years of experience specializing in L2/L3 Production Support, backend debugging, and high-availability systems. I have a proven track record of diagnosing complex issues within Oracle and SQL Server environments and automating manual recovery processes to reduce system downtime.Currently, I am pivoting my expertise toward Cloud and Generative AI. I am actively building conversational AI solutions using Google Cloud Platform (GCP), leveraging Dialogflow CX and Vertex AI to create intelligent, context-aware automation.Core Competencies:• Support & Operations: L2/L3 Production Support, Query-level Debugging, Root Cause Analysis (RCA), and System Monitoring.• Cloud & AI: Google Cloud Platform (GCP), Dialogflow CX, Vertex AI (Generative AI Studio), and Cloud Functions.• Development & Databases: Java (HackerRank 5-Star), SQL Server, MySQL, PostgreSQL, and React.js.• Automation: PowerShell scripting for process recovery and service monitoring.I am passionate about bridging the gap between stable production environments and cutting-edge AI innovations. I am eager to leverage my troubleshooting background and cloud skills in roles focused on Cloud Support, SRE, or AI-driven development.
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