Piyush Kr. Sharma

Senior Manager - Consumer Duty Analytics & Reporting @アメリカン・エキスプレス

Newhaven, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Senior Manager - Consumer Duty Analytics & Reporting @アメリカン・エキスプレス

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Brighton, GB

EDUCATION

2010 — 2011

University of Edinburgh Business School

Master of Business Administration - MBA

1985 — 1995

St. Stephen's School, DumDum

Higher Secondary

1996 — 1998

Govt Model School, Ludlow Castle No.1

Senior Secondary

1998 — 2001

Institute of Hotel Management Delhi

3 years Diploma

SKILLS

Workforce PlanningProject PlanningForecasting & SchedulingTeam ManagementAccessMisWorkforce ManagementBudgetsCall Center OperationsCapacity PlanningManagement ConsultingService Level ManagementAnalysisCustomer ExperienceOutsourcingStrategic PlanningSchedulingStrategyBpoService DeliveryBusiness AnalysisProject ManagementCall CenterPerformance ManagementRecruitingCustomer ServiceBudgetingAvayaFinancial ModelingContact CentersDemand PlanningResource ManagementIexIvrTeam LeadershipErpTrainingNew Business DevelopmentCall CentersLeadership

ABOUT PIYUSH KR. SHARMA

As Piyush Sharma, I bring over two decades of diverse expertise across multiple domains, including contact center operations, workforce management, financial analysis, MIS reporting, high-value analytics, and insurance.My journey has been marked by a relentless commitment to growth and learning, exemplified by my MBA with distinction from the University of Edinburgh.Throughout my tenure at American Express, I\'ve had the privilege to lead transformative initiatives in various capacities, leveraging my analytical prowess to drive strategic change and optimize processes.My track record speaks volumes—I\'ve simplified and improved existing processes, implemented solutions with ease, and ensured stakeholder buy-in by actively listening to concerns and addressing them head-on.My journey from initially pursuing hotel management to excelling in diverse industries underscores my courage, adaptability, and relentless pursuit of excellence.I thrive in dynamic environments, where I challenge norms, foster innovation, and drive meaningful change.In essence, my journey and experiences have been shaped by my core strengths: analytical thinking, problem-solving abilities, innovative mindset, strategic vision, and intellectual curiosity.These attributes motivate me to continuously seek improvement, disrupt status quo, and instigate positive transformations in every role I undertake.Beyond my professional endeavors, I\'ve organized successful events, like the football contest every 2 years at American Express, demonstrating my commitment to fostering teamwork and collaboration beyond traditional work settings.

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