Piyush Joshi

About Piyush Joshi

I’m a product and digital growth leader with 12+ years of experience building scalable platforms at the intersection of AI/ML, digital CX, and fintech innovation.Currently serving as Chief Product & Growth Officer at Exato.ai, I’ve taken multiple AI-native platforms from 0 to 1, shaped GTM strategy, closed enterprise deals, and built high-performing cross-functional teams across product, engineering, marketing, and sales. From Vision to ExecutionI specialize in converting whitespace opportunities into differentiated digital products. From architecting AI/ML platforms, CX analytics tools, and customer engagement systems to scaling predictive models that deliver measurable business impact — I thrive in solving complex problems that sit at the convergence of tech, customer experience, and business growth.Core Strengths Include:Product Innovation: Built Conversational AI & CX platforms from scratch — improving enterprise NPS, reducing churn, and automating 70%+ of customer interactionsAI/ML-Driven Growth: Architected custom predictive models for BFSI clients with 22% lift in risk accuracy and 35% reduction in churnFintech Platform Leadership: Delivered digital transformation for India’s largest insurance aggregator (Policybazaar), including WhatsApp journeys, AI bots, and renewalsGTM & Sales Enablement: Closed $2M+ in enterprise AI deals through consultative selling, POCs, and technical solutioningCloud Partnerships: Led co-sell GTM with AWS, Azure & GCP — expanding reach by 35%+ and building 4 strategic cloud partnershipsCustomer Journey Transformation: Reimagined digital experiences across onboarding, service, and renewal — leading to double-digit improvements in engagement and retentionVertical Expertise:BFSI | Telecom | Healthcare | Insurance | E-commerceI understand regulated industries and design for scale, compliance, and personalization.What Drives Me:Building AI-first ecosystems that enable organizations to move fast, understand their customers deeply, and deliver magical experiences at scale. Whether it’s a startup in stealth or an enterprise going digital, I bring structured thinking, creative energy, and customer obsession to every product I lead.Let’s connect if you’re building at the edge of AI, experience, and growth

Experience

1. Chief Product Growth Officer

   Exato.Ai

   Jun 2024 — Present · IN

   As CPO/CGO I lead the company\'s Growth, Product development, and strategic partnerships.Building a Thriving AI-Powered Ecosystem:Product Innovation: Leading the development of cutting-edge Conversational AI & Data Science products that solve real-world business challenges. AI Solutions Consulting: Provided executive-level consulting to enterprise clients across banking, insurance, and telecom sectors, educating stakeholders on AI/ML value propositions and implementation strategies that resulted in 40% growth in solution adoption.Precision Targeting :Led cross-functional development of AI-powered precision targeting platform that leveraged claims data, Open Payments, and clinical publications to predict patient eligibility and HCP engagement patterns,Next Best Action :Spearheaded development of AI-driven omnichannel recommendation engine that optimized physician engagement sequences across 12+ touchpoints (face-to-face, digital, sampling), leveraging historical engagement data and budget constraints to maximize prescription performance and ROI for pharmaceutical clients.Cloud Provider Partnerships: Built strategic relationships with major cloud providers (AWS, Azure, GCP) for joint GTM initiatives, creating co-selling opportunities that expanded market reach by 35% and established 4 new channel partnerships.AI Platform Architecture: Directed development of enterprise-grade ML platform incorporating vector databases, embedding models, and containerized deployment on Kubernetes, enabling scalable model training and inference across diverse customer environments.Predictive Analytics Solutions: Architected custom predictive models for enterprise clients that delivered measurable business outcomes, including a 22% improvement in risk assessment accuracy and 35% reduction in customer churn.

Education

• Kurukshetra University

  Bachelor's Degree, Computer Engineering

  2006 — 2010

• Indian Institute of Foreign Trade

  Executive Postgraduate Diploma , International Business

  2020 — 2021

Skills

• Mgcp
• Telecommunications
• Pre-Sales
• Cisco Call Manager
• Troubleshooting
• Voip
• Servers
• Ccna
• Unified Communications
• H.323
• Routing
• Architectural Design
• Switches
• Networking
• Cisco Technologies
• Sip