Piyush Jain
Technical Support Engineer @ Couchbase | BTech in Computer Science
- Role
- Technical Support Engineer at Couchbase
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Piyush Jain
Technical Support Engineer with experience working across cloud platforms and distributed systems, resolving complex customer issues and ensuring reliability. Skilled in cross-functional collaboration, problem-solving, and continuous learning. Currently aiming to grow into solution-focused roles that blend technical depth with real-world impact.
Experience
Technical Support Engineer
Nov 2022 — Present · Bengaluru, IN
Managed and resolved 350+ customer support tickets for Couchbase products and services.• Handled 60+ critical customer escalations and high-priority cases, ensuring swift resolution and positive client experience.• Delivered white-glove technical support as a Dedicated Support Engineer for strategic, high-revenue customers, ensuring rapid issue resolution, system reliability, and exceptional customer satisfaction.• Diagnosed complex technical issues by analysing system and product logs in distributed environments and reproducing customer-reported problems for deeper insight.• Demonstrate strong expertise in Linux environments for troubleshooting and configuration.• Managed Couchbase deployments across various cloud platforms (AWS, GCP, and Azure), ensuring performance, reliability, and contributing to 99.99% uptime on Couchbase Cloud (Capella).• Collaborated with Development and Pre/Post-Sales teams to investigate bugs, support customer PoCs, and implement tailored solutions that foster trust and improve product quality.• Mentored 20+ new hires, foreseeing their technical knowledge and professional development, leading to a 40% increase in team efficacy.• Conducted multiple global trainings as a leading Subject Matter Expert on several Couchbase Core components and Team processes.
Education
Lala Kamlapat Singhania Education Centre
X
2015 — 2016
Lala Kamlapat Singhania Education Centre
XII, PCM with CS
2017 — 2018
PSIT Kanpur (Pranveer Singh Institute of Technology)
Bachelor of Technology - BTech, Computer Science & Engineering
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