Piyush Bisht
Sr Vice President of Software Engineering @JPMorganChase
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WORK HISTORY
Sr Vice President of Software Engineering @JPMorganChase
Dallas, TX, US
Led a team in developing AI/ML solutions using Transformers and Large Language Models (LLM) for product strategy at JPMorgan Chase & Co.• Implemented Docker and Kubernetes for efficient deployment of Rasa Platform and Spring Boot applications.• Utilized Apache Kafka and Cassandra to optimize data processing and storage in a fast-paced Agile environment.• AI Platform & Architecture Leadership - Led strategy, architecture, and delivery of multi‑channel Conversational AI systems supporting 40M+ customers- Designed the enterprise “Credit Card AI Agent” using LLM‑driven reasoning, MCP‑based tool access, and workflow orchestration- Engineered a scalable RAG platform with advanced vector‑embedding optimization—adopted enterprise‑wide for operational efficiency. Agentic AI & Workflow Automation - Built stateful, multi‑actor agent workflows via LangGraph/LangChain, reducing manual work by 70%- Automated cross‑system interactions, improving processing throughput by 83%. Safety, Guardrails & Governance - Integrated Guardrails AI and LlamaGuard to enforce enterprise safety policies, reducing hallucinations and ensuring compliance- Established model risk governance and secure architectural standards for LLM‑driven workflows. LLMOps, Monitoring & Optimization - Built full‑stack LLM observability using LangSmith + Phoenix, enabling real‑time latency tracking, drift detection, and inference monitoring- Applied advanced prompt‑engineering and model‑tuning approaches that improved response accuracy by 88%. Cloud‑Native ML Engineering - Architected high‑availability ML deployments using AWS SageMaker, EKS, and serverless patterns- Defined MLOps standards for real‑time inference, feature pipelines, testing, and CI/CD.
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.), Computer Engineering
Uttar Pradesh Technical University
Bachelor of Technology, Computer Engineering
SKILLS
ABOUT PIYUSH BISHT
As Sr Vice President of Software Engineering at JPMorgan Chase & Co, I specialize in harnessing cloud computing and artificial intelligence to revolutionize digital financial services. My leadership in conversational AI, particularly with Rasa Open Source and LLM integration, has delivered intuitive, responsive customer experiences via Chase Digital Assistance, used by over 40+ million users.My team and I have introduced Generative AI solutions integrated with leading Large Language Models, solidifying JPMorgan Chase\'s reputation as a frontrunner in technology-driven financial services. Most recently, I led the architectural design and technical execution of the Credit Card AI Agent, an enterprise-grade conversational AI platform serving millions of users. This hybrid system combines advanced LLM-based language understanding with explicit workflow-driven business logic and MCP-based tool integration.My commitment revolves around creating secure, scalable systems that empower our global user base and set industry benchmarks for tech innovation in finance.
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