Piyush Sood
Innovation & Transformation Lead | Customer Experience at Google Operations |Six Sigma Master Black Belt | Business Excellence | Digital Transformation | Supply Chain | Continuous Improvement | Operational Excellence
- Role
- Process Excellence Senior Specialist at Google Operations Center
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Piyush Sood
9 Years of Transformation Magic: From Google to Global Operations Imagine reducing…
Experience
Process Excellence Senior Specialist
Oct 2022 — Present · Gurugram, IN
1.) Improving CSAT across AVID(Apps, Video (YouTube), Display) Vertical for Google Ads.2.) Mapping Customer Journeys across various verticals 3.) Improving TAT(Turnaround Time) across Phone, Chat & Email channels4.) Leading Lean Six Sigma Vertical across GOC Operations in APAC5.) Program Management across AViD Vertical6.) Identifying Automation projects to streamline operations
Education
Punjab Engineering College
Master of Technology (M.Tech.)
2015 — 2017
Punjab Technical University
Bachelor of Technology - BTech
2009 — 2013
Skills
- Solidworks
- Team Management
- Microsoft Office
- Quality Control
- Lean Six Sigma
- Total Quality Management (Tqm)
- Microsoft Excel
- Six Sigma
- Microsoft Powerpoint
- Quality Assurance
- Lean Manufacturing
- Microsoft Word
- Quality Management
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