Piyush Somiya
Support Manager @Ciferon
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WORK HISTORY
Support Manager @Ciferon
Lead and manage a team of technical support professionals, overseeing their daily activities, performance, and development.Develop and implement strategic plans to improve support processes, reduce ticket resolution times, and enhance overall customer satisfaction.Collaborate with cross-functional teams, including product development and quality assurance, to address and resolve escalated technical issues.Conduct regular training sessions to ensure the team is equipped with the latest product knowledge and troubleshooting techniques.Analyze support metrics and KPIs to identify trends, assess team performance, and make data-driven decisions for continuous improvement.Implement and maintain a knowledge base to streamline issue resolution and provide self-help resources for customers.Spearheaded initiatives to enhance customer support channels, including live chat, email, and phone support, ensuring a seamless and positive customer experience.
EDUCATION
Shri. Shivaj i Science College
BCA
Sri. Shivaji Science College, Congressnagar
Bachelor's degree
ABOUT PIYUSH SOMIYA
Customer Support Manager at Webmilez Infotech PVT LTD || 5ys experience of Customer success || Escalations || Account Manager || Customer Retention.
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