Piyush Singh
Account Director @ Exotel | Driving 8-Figure Revenue Growth through AI-Powered CX & CPaaS | Strategic Partner to Global Enterprises & Mobility Leaders
- Role
- Account Director at Exotel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Piyush Singh
I solve the high stakes friction that stands between a massive user base and a company’s bottom line.With more than a decade of experience across Fintech, Mobility, and E commerce, I’ve built a reputation as the operator who turns \"impossible\" enterprise complexity into streamlined revenue engines. I don’t just sell CPaaS or AI; I architect the communication infrastructure that powers the daily lives of millions.
Experience
Account Director
Apr 2023 — Present · Gurugram, IN
1-Managing the top 40 digital-native accounts for Exotel, a portfolio of $8million (INR 65 crore).Orchestrated the comprehensive onboarding of Uber onto transformative digital channels, including the contact center, SMS, Gen AI, WhatsApp and voice channels. Collaborated intimately with product teams to architect seamlessly integrated customer journeys for Uber, propelling Uber\'s trajectory from a dormant zero-revenue account to an extraordinary 20 crore ARR account.2-Collaborated closely with executive leadership at Uber, Paytm, Urban Company, Mobikwik, Air India, Routematic, OLA, Rapido, Spinny, Blusmart, Cars24, BharatPe, Lenskart, Healthians, Infoedge, OLX, etc.Led GenAI-driven initiatives to create seamless, connected customer journeys, leveraging technology for transformative digital experiences. I scaled up my portfolio from 18 crore to 60 crore in 1.5 years, maintainingthe highest portfolio by any individual at Exotel.3-Collaborated with Infoedge\'s CTO, CBO, and CPO to spearhead the most substantial customer experience transformation at naukri.com ensuring compliance with the Digital Personal Data Protection Act, 2020.Instrumental in generating an impressive revenue of 8 crore ARR from inception.4-Demonstrated a deep understanding of artificial intelligence, machine learning, and GenAI technologies by developing various use cases.5-Awarded the Medallion of Honor by the CEO five times.
Education
School of Inspired Leadership
Master of Business Administration - MBA, Marketing/Marketing Management, General
2014 — 2015
Inderprastha Engineering College
Engineering, Mechanical Engineering
2007 — 2011
Skills
- Team Management
- Marketing Strategy
- Customer Satisfaction
- Market Research
- Microsoft Excel
- Business Strategy
- Business Development
- Leadership
- Customer Relationship Management (Crm)
- Marketing
- Budgeting
- Microsoft Office
- Management
- Product Development
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