Piyush Shimpi
IT Support Specialist @ Emergys
- Role
- IT Support Specialist at Emergys
- Location
- Jalgaon, MH, IN
- LinkedIn followers
- 500 followers
About Piyush Shimpi
IT professional with 2 years of Desktop Support Engineer, expertise in ticketing tools, customer support, control centre, international voice process, problem solving skills and troubleshoot software and hardware.
Experience
IT Support Specialist
Mar 2025 — Present · Pune, IN
Working on the US and UK project since Mar 2025. Handling the US / UK regions. Assisting Starr companies users with their issues/requests. Attending client calls on bi-weekly, generating quarterly reports and making presentations to keep the track of productivity.Consistently exceeded client expectations by achieving the ticket resolution and maintaining SLA\'s.
Education
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology - BTech
2018 — 2022
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