Piyush Sharma
AGM - Customer Experience | Food to Freight to Fleet to Re-commerce | Driving Growth & New Bets 🚀
- Role
- Agm - Customer Experience at Cashify
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Piyush Sharma
With over nine years of experience in operations and customer success, I specialize in optimizing fleet performance and reducing churn in fast-paced, evolving industries. At Moove, I lead initiatives to monitor driver performance, enhance vehicle utilization, and create actionable strategies that empower driver-partners to maximize earnings. Previously, I contributed to financial efficiency and customer-centric solutions at Shiprocket, focusing on supply chain optimization and innovative customer programs. Committed to collaboration and problem-solving, I thrive in dynamic environments, creating impactful systems that drive growth and operational excellence.
Experience
Agm - Customer Experience
Jun 2025 — Present · Gurugram, IN
Leading CX strategy across CC and social media;~300 in-house and outsourced team members- Drove product and process transformations via cross-functional collaboration with Product and PEX- Improved customer retention from 35% to 60% in 8 months through targeted CX interventions- Managed outsourced partners through weekly reviews and Nimbus-led performance tracking- Built scalable CX and quality frameworks (VoC, NPS, QA, escalations) to drive business impact
Education
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Master of Business Administration (M.B.A.), Operations and Marketing
2016 — 2018
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2012 — 2015
Skills
- Social Networking
- Microsoft Excel
- Customer Service
- Public Speaking
- Accounting
- Microsoft Office
- Sales
- Public Relations
- Java
- Teamwork
- Microsoft Word
- Social Media
- Teaching
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