Piyush Samota

About Piyush Samota

Results-driven Service Delivery Manager with over 11 years of experience in delivering…

Experience

1. Service Innovation Lead

   Secure

   Aug 2016 — Present · Udaipur, IN

   Led the design and end-to-end implementation of Head-End Systems (HES) including Liberty Online, ensuring alignment with business objectives and AMI integration architecture. Supervised the deployment of scalable HES solutions across multi-country smart metering projects, including UK, Oman, and India, covering over 5 million consumers. Played a key role in large-scale AMI system implementation by ensuring seamless data acquisition, command control, event notifications, and performance monitoring. Created high-level solution designs and process workflows for HES/MDM integration covering data ingestion, validation, exception handling, and secure communication using REST APIs. Designed integration workflows between HES, MDM, billing, and CRM systems ensuring process automation and timely consumption data availability. Led requirement elicitation workshops with utility clients, gathering functional, non-functional, and regulatory needs for HES/MDM integration. Acted as a single point of contact for utility clients, managing technical discussions, presentingintegration strategies, and resolving implementation issues during onboarding and support. Owned the health and availability of HES applications, configuring Zabbix to proactively monitor system thresholds, alerting, and auto-scaling triggers. Conducted performance tuning and capacity planning for HES applications and associated databases Executed comprehensive web services testing with Soap UI and Postman, validating application functionality against client specifications while identifying critical compliance issues that led to a 15% increase in project delivery speed. Administered Jira, managing new project creation, API integrations, workflow enhancements, and user support. Led user acceptance testing (UAT), ensuring systems met user requirements and specifications

Education

• CTAE Udaipur

  Bachelor of Engineering (B.E.), Electronics and communication engineering.

  2009 — 2013

• CTAE UDAIPUR

  B.E, ELECTRONICS AND COMMUNICATION ENGINEERING

  2009 — 2013

• Maharana Pratap University of Agriculture and Technology

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2009 — 2013

Skills

• English
• Java
• C++
• C
• Ibm Db2
• Pl/Sql
• Mainframe
• Sql
• Asp.net
• Html
• Business Intelligence and Performance Management
• Databases