Piyush Narula

Project Analyst @ American Express

Role: Project Analyst at American Express
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

About Piyush Narula

Currently serving as a Customer Care Executive at American Express, I specialize in providing real-time chat support for card members. My work focuses on resolving account-related queries, addressing concerns, and ensuring seamless customer experiences, with a commitment to accuracy and efficiency. Holding a Bachelor of Arts in Political Science from CT University, I bring expertise in customer service, public speaking, and project management. My background includes prior roles at TaskUs and Teleperformance, where I developed skills in team management, quality auditing, and process improvement, consistently contributing to high service standards.

Experience

Project Analyst
American Express
Mar 2026 — Present · Gurugram, IN
Monitor production automations across multiple technologies (BPMN, RPA, APIs, AI-based tools).Collaborate with Technology and Business teams to communicate issue status and resolution progress.Assess alerts, triage incidents, and raise tickets for technology or product issues.Assist in impact assessments, downtime notifications, and post-release validation.Generate and share daily production reports and SLA performance insights.Identify potential improvements to simplify operator workflows and enhance customer experience.

Education

CT University
Bachelor of Arts - BA, Political Science and Government

Contact information

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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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