Piyush Malviya

About Piyush Malviya

A Certified ScrumMaster® (CSM®) with 12+ years of professional experience. • Comprehensive Software Development and Program Management Experience. Proficient in working with tech & non-tech audience.• Experienced in conducting product usability studies, A/B testing, and technical analysis.• Adept at Program Management and Business Systems Analysis activities with focus on simple and effective end user experience.• Expert in User Research Methodologies, Product Usability Studies, and Software Development Lifecycle (SDLC) methodologies.• Strong experience with contact center platforms and technologies.• Collaboration, knowledge sharing, relationship building, and respect to others is my mantra to success.• Relevant Tools: JIRA, Wiki, Visio, Balsamiq Wireframing, Power BI, Tableau, Clarity PPM, MS Office, and more.

Experience

1. Sr P m

   eBay

   Jan 2023 — Present · Austin, TX, US

   Lead cross-functional initiatives to mitigate buyer fraud, working closely with product, engineering, data science, trust, legal, compliance, and operations teams.•Use AI and machine learning models to detect and prevent abusive buyer behavior by analyzing behavioral patterns, applying industry-standard fraud mitigation strategies.• Own and drive half-yearly and annual planning activities for the Buyer Risk domain, aligning team priorities with broader business goals and resource allocation.•Define and maintain the product line roadmap, prioritizing initiatives that improve fraud detection accuracy, reduce false positives, and enhance the buyer experience.•Oversee the end-to-end program lifecycle, from discovery and strategy to execution and post-launch analysis, ensuring timely and high-impact delivery.•Design and refine risk scoring systems and tools, leveraging experimentation, A/B testing, and real-time feedback loops to continuously improve outcomes.•Collaborate with UX, analytics, and platform teams to ensure risk solutions are user-centric, scalable, and compliant with evolving legal and policy standards.•Deliver clear, data-driven reporting and strategic insights to leadership, including AI model performance, behavioral trends, and business impact metrics.•Stay up to date with emerging trends in AI, fraud prevention, and trust & safety, bringing forward new ideas and technologies to evolve eBay’s buyer risk strategy.•Foster operational excellence through scalable processes, stakeholder alignment, and a proactive culture of innovation and responsible AI adoption.

Education

• Illinois State University

  Master of Science - MS, Information Technology

• University Institute of Technology, RGPV

  Bachelor of Engineering - BE