Piyush Kumar
Software Engineer II at Atlassian | Building Scalable ChatOps & Incident Management Platforms
- Role
- Software Developer 2 at Atlassian
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Piyush Kumar
Software Engineer at Atlassian, building and scaling distributed backend systems that power chat-first incident management and collaboration across Jira, JSM, and OpsGenie. I work on a core ChatOps platform that enables real-time incident response and seamless cross-team collaboration across multiple Atlassian products.My focus areas include system design, scalability, reliability, and operational excellence—from designing redundancy and automated failover to driving proactive monitoring and reliability standards. I’ve also worked on cloud cost optimization and improving long-term platform efficiency.I enjoy solving complex distributed systems problems and increasing ownership of architecture, cross-team impact, and technical leadership.Tech: Java, Spring Boot, Distributed Systems, AWS, Kafka, Redis, Docker
Experience
Software Developer 2
Mar 2023 — Present · Bengaluru, IN
Working on building and scaling a chat-first platform that enables incident management and real-time collaboration across Atlassian products including Jira, Jira Service Management, and OpsGenie, integrated with tools like Slack, Microsoft Teams, and Zoom.Founding engineer for a core ChatOps platform, owning end-to-end design and development with a strong focus on scalability, reliability, and platform extensibility.Enabled multiple Atlassian product teams to integrate seamlessly by designing reusable platform abstractions and shared reliability standards.Led large-scale product unification efforts, ensuring seamless customer migrations with zero downtime.Designed and implemented redundancy and automated failover mechanisms to ensure uninterrupted cross-service incident workflows.Drove proactive reliability initiatives, including synthetic checks, advanced monitoring, and failure-detection pipelines.Worked on AWS cost optimization and operational efficiency, improving long-term platform sustainability.Tech: Java, Spring Boot, Distributed Systems, AWS, Kafka, Redis, Docker
Education
Birla Institute of Technology, Mesra
Bachelor of Technology - BTech, Computer Science
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