Piyush Khandelwal
Program Manager @Old Mutual South Africa
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WORK HISTORY
Program Manager @Old Mutual South Africa
City of Cape Town, ZA
Led cross-functional digital transformation programs for a top-tier African insurance giant, overseeing legacy system modernization, digital policy onboarding, and regulatory compliance automation, resulting in a 25% improvement in customer onboarding efficiency.Directed enterprise-scale program delivery within the insurance and financial services (BFSI) domain, ensuring seamless alignment between business vision, product roadmaps, and agile execution, driving successful rollout of 10+ core insurance systems and fintech initiatives.Spearheaded and mentored agile squads, including Scrum Masters and engineering leads across multiple work streams; established governance frameworks for timely feature delivery, risk mitigation, and transparent stakeholder communications.Defined & tracked Key Performance Indicators (KPIs), delivery milestones, and success metrics in collaboration with senior leadership and product owners; ensured structured execution and value realization from discovery to deployment phases within regulated BFSI environments.Optimized backlog grooming, sprint planning, and release management leveraging industry-standard tools such as JIRA, Confluence, and enterprise PMO platforms, enabling predictable delivery cadence, audit-ready documentation compliant with insurance regulatory frameworks.Drove cross-functional alignment across engineering, QA, infrastructure, and operations teams; facilitated pilot programs for integrating emerging technologies such as Generative AI and RPA (Robotic Process Automation), building enterprise readiness through proofs of concept (PoCs).Leading AI in transforming the Banking, Financial Services, and Insurance (BFSI) sector in various ways, including: Migration of Project from legacy system to AWS Cloud.Personalized Customer Experiences: AI-powered chatbots and virtual assistants provide 24/7 support, offering tailored financial solutions and product recommendations based on customer behavior and preferences.
EDUCATION
Institute of Management Technology, Ghaziabad
Master's Degree, Business Administration and Management, General
Graphic Era Deemed to be University
Bachelor's Degree, Computer Science
ABOUT PIYUSH KHANDELWAL
I\'m SAFe certified Program Manager with over 10 years of experience in delivering high-Impact Programs majorly in BFSI domain with Agile Precision & Generative AI.
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