Piyush Dutta

About Piyush Dutta

Bridging the gap between technical execution and strategic vision as a Product Manager and Software Engineer. I specialize in crafting robust and innovative products for the Fintech, Martech, Ticketing Platform, and Logistics sectors, consistently delivering solutions that drive business growth and enhance user satisfaction.Identified and maximized sales opportunities, and increased customer retention rates by showcasing performance metrics and adopting automation strategies to reduce client\'s workload. Guided customer\'s to overcome adoption blockers and drive new feature development\'s. Advocated for customer needs across multiple work streams and teams to maintain customer momentum.Provided technical guidance and managed projects, migrations and Database transformation strategies for customers to maintain a csat scrore of 4.8/5.Developed strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Increased designated ACV by at least 35% on account renewals.Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.For referrals please use this link - https://careers.kula.ai/clevertap?code=z99xY7s3XlSy

Experience

1. Senior Associate Product Manager

   CleverTap

   Dec 2022 — Present · Mumbai, IN

   Experienced Platform Product Manager overseeing core components and driving critical initiatives to enhance system performance, data governance, and customer-centric solutions.Responsibilities include-Managing components stability and SLA\'s, platform team and ensuring seamless operations-Overseeing costing/billing, system health, data sanity, sales events, and performance enhancements-Leading data governance projects, which include projects such as PII encryption, tokenization, masking, and advanced access controlsCollaborating closely with Product Managers to architect solutions on top of the platform. Passionate about leveraging technology to drive business value and customer success. Skilled at balancing operational excellence with strategic initiatives to future-proof the platform.

Education

• Manipal Academy of Higher Education

  Bachelor's Degree, Computer Science

  2011 — 2015

Skills

• Uix
• Ionic Framework
• Asp.net Mvc
• Linux
• Perl
• Javascript
• C++
• Core Java
• Xamarin
• Microsoft Office
• Reactjs
• Node.js
• C#
• Adobe After Effects
• Mysql
• Reactjs
• Database Design
• Html
• Android Development
• Software Development