Piyush Bose
Over 22 years of experience in outsourcing with a proven track record in customer experience and operations management including business transformation. Skilled in developing service delivery models across geographies.
- Role
- General Manager Operations at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Piyush Bose
Steering Cognizant\'s operations as the General Manager, my tenure has been marked by a…
Experience
General Manager Operations
Apr 2023 — Present · IN
As the General Manager Operations at Cognizant, I led a global team in providing digital services, optimizing processes, and troubleshooting platforms. I spearheaded automation projects to improve service throughput and productivity, while also managing the P&L of existing programs and supporting cross sell and upsell initiatives. My role involved incubating processes for content creation as well as optimizing location strategy to reduce delivery costs.
Education
St Josephs's College
ICSE
1986 — 1998
Institute of Technology & management
BE
1998 — 2004
Symbiosis Centre for Distance Learning
PgDBA
Skills
- Team Building
- Management
- Team Leadership
- Team Management
- Service Delivery
- Business Process Outsourcing (Bpo)
- Sla
- Transition Management
- Bpo
- Quality Assurance
- Telecommunications
- Mis
- Operations Management
- Call Center
- Call Centers
- Lead Generation
- Vendor Management
- Performance Management
- Crm
- Process Improvement
- Soft Skills
- Outsourcing
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