Piyush Arora

About Piyush Arora

Project Management, Service Delivery, Marketing Operations,Analytics,Consulting, customer relations market research, SME,Service operations Planner.Experienced Digital Specialist with a demonstrated history of working in the Digital CMS and E-mail based migration & Maintenance Service Delivery. Marketing Program & Operations Manager | 13 + Years of Success in Digital Campaign, Web Management & integration Solutions Dynamic professional with proven success in leading cross-functional teams and executing Agile-driven marketing program management. Skilled in process optimization, campaign strategy and client relationship management.Specialized in Digital Marketing with a focus on Email Channel Optimization, driving platform transitions, and streamlining operations to enhance consumer Experience Known for delivering complex campaign migrations, and enabling technology evolution across leading platforms.Technical Expertise in :CMS :AEM 6.1,6.3 & 6.4, Interwoven, SharePoint, Sitemuse, Drupal, Wordpress.Email & Campaign Management Tools: Adobe Campaign Manager, Salesforce Marketing CloudCRM:Veeva CRM & Veeva PromomatsPersonalisation tools- Adobe Experience cloud (Target, Analytics and Audience Manager)Reporting Tools:PowerBI, Google Analytics, Adobe AnalyticsTechnical Dev Languages:Java, PHP, Python(Beginner)UI Technology: CSS3, HTML 5, Jquery, Javascript, BootstrapProject Management Tools (Agile based tools)Jira, Rally, Monday.com, Confluence

Experience

1. Associate Program Manager

   Indegene

   Aug 2024 — Present

   Develop comprehensive project plans with clear objectives, timelines, and resource allocations.• Manage activities for MAP projects of varying types and sizes, applying both Agile and traditional project management principles to ensure timely, high-quality delivery.• Lead technical teams using Agile methodologies and Scrum practices (stand-ups, planning, reviews, retrospectives) with clear agendas and actionable outcomes.• Maintain regular communication with stakeholders and provide timely updates on project progress, risks, and issues.• Proactively identify, assess, and mitigate project risks; remove blockers and resolve issues collaboratively.• Track task completion, maintain accountability, and conduct regular review meetings to assess progress.• Help development teams achieve stakeholder (Product Owner) satisfaction and encourage adherence to Scrum principles.• Collaborate with other Channels & Operations PMs and Program Managers to document strategy and roadmaps for evolving technology services and platforms.• Review, rationalize, and integrate multiple project milestones into structured, cohesive Agile boards, project plans, or agreed deliverables. Defines the project\'s boundaries and objectives, working with stakeholders and the team to ensure clear understanding and alignment. Creates and manages various project documents, including the Project Scope Statement, project plan, schedule, and risk management plan. Resource & Budget Management: Allocates necessary resources and manages the project budget to ensure the project stays within financial constraints. Motivates and directs the project team, delegating tasks and fostering a productive environment.Identifies potential risks and develops strategies to mitigate them throughout the project lifecycle. Manages the project scope, preventing scope creep and implementing changes through a formal change management process.

Education

• B. Tech

  Bachelor of Technology - BTech, Computer Science & Engineering

  2004 — 2008

Skills

• Gui- Experience Include [Responsive Web Design, Psd to Html Conversion
• Adobe Experience Manager
• Support & Migration Project Delivery
• Hand on Experience on Adobe Cq5 Manager Cms Tool, Microsoft Share Point Cms
• Cascading Style Sheets (Css)
• Web Scripting Languages (Php, Jsp)
• Interwoven Cms
• Xml, Html
• Team Handling & Project Management