Ajay Pisal
Delivery Lead | ITSM | ITIL | PRINCE2 | Cloud Devops | Change Management | CSM | AIPA | AOP | SAFe Agilist 6.0 | CSPO | Management 3.0 | BACP I
- Role
- Senior Manager Specialist at LTIMindtree
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Pisal
I believe \"Attitude is more important than…
Experience
Senior Manager Specialist
May 2022 — Present · Navi Mumbai, IN
Domain : AI | Data | IOTDriving Application Support & Infra function with 20+ team members (within L1, L2 & L3 support capacity).Ensuring P1, P2 Incidents resolved per SLA & guiding team on incident resolution process as per the defined SLA in ServiceNow.Providing end-to-end application & infrastructure support for enabling successful business operations.Conducting daily sync up with application support team on ServiceNow requests status touch base & concerns.Coordinating with internal & vendor team day to day basis in terms of Incident management, escalations & dependency.Ensuring SLA & TAT meet for production incidents.Preparing Incident RCA & weekly status update for the stakeholders.Actively participating in management review & meetings to represent support function.Drove Dynatrace integration for application monitoring & conducted training sessions for application support team.Facilitating SAFE ceremonies SOS, daily scrum, Sprint planning retrospective for Infra team.
Education
Naval Institute of Technology
Diploma, Computer Engineering
DY Patil University
Bachelor of Business Administration - BBA, Business Administration and Management, General
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
Hsc, Science
Mumbai University Mumbai
Bachelor of Engineering - BE, Computer Engineering
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