Pippa Sharp Harris
Head of Customer Experience @IMSERV
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WORK HISTORY
Head of Customer Experience @IMSERV
Milton Keynes, GB
EDUCATION
Southampton Institute of Higher Education
BTEC National Certificate; 9 GCSE's
ABOUT PIPPA SHARP HARRIS
A customer service specialist and senior strategic lead, I offer pragmatic advice and intelligent direction, shaping the full service proposition, covering policy, systems, people and processes.Having worked with, and for, some of the UK\'s most complex customer service operations over the last 30 years, I’ve witnessed significant change, but one constant: excellence in customer experience remains the most integral factor in achieving success. My biggest accomplishments have all derived from this key focus.My depth of industry experience enables me to unpick a challenge, identify the root causes, then set clear pathways to success. The aim of my strategies is to go beyond resolving issues; by completely transforming the quality of output, I can ensure that past problems are unable to repeat themselves.I am proactive, resilient and bring about positive change through new approaches and exceptional stakeholder engagement, while fully optimising commercial opportunities.
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