Pippa Crossan

Service Operations Manager @TSB Bank

Gloucester, GB
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Dec 2024 — Present

Service Operations Manager @TSB Bank

View department →

Gloucester, GB

Link business units to respective IT Services and Value Stream, responsible for seamless integration of change to operate function- Technical oversight and understanding of business operations to act as bridge between Value Stream and all areas of operations throughout the SDLC, with ultimate sign off for release into production- Ensure technology supports business objectives, monitors and manages service reviews- Champion continual service improvement- Second level support for incident management when required

SKILLS

BenchmarkingInternal ControlsRequirements EngineeringExecutive ReportingRecords ManagementManagementBudget MonitoringProject ManagementPlanningAgile & Waterfall MethodologiesBusiness AnalysisMentoringBankingRisk ManagementTeam ManagementStrategyThird Party Vendor ManagementFinancial AnalysisEvents OrganisationRecruitmentOperational SupportRelationship ManagementBusiness CaseAnalysisProcess ControlGeneral InsuranceUser Acceptance TestingProof of ConceptChange ManagementBusiness Continuity PlanningResidential MortgagesProject DeliveryFinanceSenior Stakeholder ManagementProject PlanningCompetency Based InterviewingPerformance Mi and ReportingFinancial RegulationGraduate RecruitmentStakeholder Management

ABOUT PIPPA CROSSAN

A highly organised and driven individual, focused on quality and efficiency through applied commercial acumen, analytical and strategic reasoning. Engaging and inclusive leader evidenced through clear communication and people development. A background of proficiency in delivering change, managing a variety of teams and stakeholders, a reputation for personal integrity, and commitment to achieve business aspirations.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Pippa Crossan — Service Operations Manager at TSB Bank in Gloucester, GB | Unifers