Piotr Najs
Customer Delight Specialist @Flexauto Italia
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WORK HISTORY
Customer Delight Specialist @Flexauto Italia
Rome, IT
Summary:Responsible for enhancing customer satisfaction at FlexAuto by managing interactions and ensuring prompt resolution of inquiries and issues. Empowered customers throughout the leasing process, maintaining strong relationships and providing continuous support. Collected and analyzed customer feedback to drive service improvements, ensuring a seamless, flexible, and transparent leasing experience that aligns with the company’s values and goals.Primary Responsibilities:Resolve customer complaints via phone, email, and social media.Greet customers warmly and ascertain the reason for their contact.Assist customers with lease inquiries, account updates, and payment information.Provide guidance on available services and leasing options.Analyze customer feedback and suggest improvements to service offerings.Collaborate with the customer service team to ensure optimal service delivery.Compile reports on customer satisfaction and service effectiveness.Facilitate a seamless customer experience by addressing issues proactively.
EDUCATION
Centre for Studies Kennedy - Frascati (RM)
Business Agent an Sales Representative
School specializing in commercial subject - Kennedy Frascati (RM)
Technical high school - Diploma in accounting and business
Università di Roma Tor Vergata
Economics
AICA (Italian Association for IT and Automatic Computing).
European Computer Driving Licence (ECDL)
SKILLS
ABOUT PIOTR NAJS
Senior Customer Specialist with over 7 years experience in providing excellet customer support and building customer loyalty. Extremely motivated to constantly develop my skills and think outside the box to excel and achieve goals. I am able to juggle different tasks and projects thanks to my multitasking and time management skills.
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