Piotr Jarosz
Senior Manager, IT Services Frameworks @Smith+Nephew
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WORK HISTORY
Senior Manager, IT Services Frameworks @Smith+Nephew
Wrocław, PL
Global owner of IT Service Management frameworks and ServiceNow platform\'s key modules following a major IT reorganization.• Accountable for global ITSM governance including CMDB, CSDM, Discovery, SAM and Change Management• Own ITSM platform strategy (ServiceNow) covering modernization and standardization• Lead service mapping and operational data governance for enterprise applications• Manage ITSM vendors including scope, SLAs, delivery quality and commercial alignmentPeople leadership:• Lead 3 service teams in a matrix setup• Direct line management of 8 employees and extended leadership across vendor organizationsKey initiatives:• ITSM Remediation Program – reducing technical debt and improving platform stability• CIO-sponsored Application Rationalization Program• Global CMDB & CSDM remediation improving service data quality and visibility
EDUCATION
Kozminski University
Postgraduate Degree, IT Project Management
Wrocław University of Science and Technology
Magister inżynier (Mgr inż.), Informatyka/technologia systemów komputerowych
SKILLS
ABOUT PIOTR JAROSZ
Global IT leader with nearly 20 years of experience in global IT Service Management, enterprise platforms and large-scale transformations.My scope covers CMDB, CSDM, IT Asset Management, core ITIL processes and vendor governance.Throughout my career, I have led cross-functional and multicultural teams in matrix organizations, combining strategic direction with hands-on execution. I have delivered enterprise-wide ServiceNow transformations, CIO-sponsored initiatives and continuous improvement programs that reduced technical debt, improved service quality and enabled scalable digital operations.I am passionate about building strong, accountable teams, driving adoption through governance and change enablement, and creating sustainable service management foundations that support business growth.Areas of expertise include:IT Service Management (ITIL)| ServiceNow Transformation | IT Operations | Enterprise Governance | People Leadership | Vendor & Program Management | Continuous Improvement
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