Pintu Pal

About Pintu Pal

About As Head of Product Engineering at UNFYD, I architect the future of customer experience transformation — blending strategic foresight with deep technology leadership to deliver enterprise-scale impact through our flagship COMPASS platform. At UNFYD, we don’t just build software — we are a digital product and CX innovation studio, empowering global enterprises to break silos, accelerate automation, and deliver frictionless, intelligent engagement in the digital-first era. I lead cross-functional teams to engineer measurable business outcomes by: • Unifying omnichannel journeys — digital, voice, bots, and human-assisted touchpoints — into a single, seamless experience. • Embedding AI-driven intelligence into CRM, sales, marketing, and support to unlock responsiveness, personalization, and scale. • Reimagining legacy ecosystems with modular, cloud-native architectures that future-proof business transformation. • Accelerating adaptability across industries (BFSI, fintech, healthtech, consumer tech) while maintaining agility and speed to market. My philosophy: design with the user, for the user. Every capability I build is intuitive, robust, and geared toward real business value — turning customers into advocates and employees into empowered digital champions. At UNFYD, my mission is clear: transform enterprises from fragmented systems to connected, intelligent journeys that redefine how businesses engage, grow, and thrive.

Experience

1. Head-product Engineering

   Smartconnect Technologies

   Apr 2015 — Present · Mumbai, IN

Skills

• Software Development
• Telecommunications
• Contact Centers
• Crm Integration
• Cti
• Voice Over Ip (Voip)
• Management
• Solution Architecture
• Application Development
• Ivr
• Customer Service Management
• Integration
• Genesys Framework
• Service Delivery
• Cloud Computing
• People Management
• Unified Communications
• Troubleshooting
• Voip
• Sip
• Pre-Sales
• Genesys
• Gvp