Pinny Gildin
- Role
- Devops Product Support Engineer at All Covered
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Pinny Gildin
Hi I’m Pinny. Technology has had a role in my life for many years. From the handheld…
Experience
Devops Product Support Engineer
Jan 2022 — Present
Perform advanced product support and integration for Healthcare Service Desk (incident response, problem, change management request). Conduct Root cause analysis and take steps to resolve issues quickly and efficiently; with the support of the development teams as needed. Provide training/information sharing for lower tier support regarding new features, root cause analysis for recent problems, troubleshooting and resolution Ensure lower tiers have the necessary and up to date skills to carry out their duties Resolve serious malfunction/technical issues related to backend system/platform when escalated Conduct system maintenance, security patch update, versioning, hot bug fixing, and emergency response for service
Education
Kingsborough Community College
Coursework
Queens College
Coursework
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