Pinky Paliwal

About Pinky Paliwal

A dedicated professional helping organization in optimizing processes, deploying program specific strategies, growing customer base, reducing churn, achieving CSAT scores, maintaining P&L. Skilled in Salesforce, teamwork, team handling, conflict management, client relationship management, handling P&L and problem solving. Professional with a PGDM focused in Marketing and Operations from Indian Institute of Management, Bodh Gaya.

Experience

1. Manager, Mbo

   Amazon

   Feb 2021 — Present · Hyderabad, IN

   Quality and Process Excellence Initiated and designed system-level solutions,policy changes,process improvements,program SOPs that have a measurable impact on business metrics and driving solution- adoption across teams;Contributed to the Correction of Error process by documenting root cause analysis in functional areas and recommending solutions to product and policy teams;Defined upstream and downstream process and data flows between systems. •Planning and Forecasting Owned and prioritized work with competing priorities based on business requirements; Analyzed incoming volume, trends, and highlighted risks and deviations in queue management •Communication to Stakeholders Collaborated with stakeholders to achieve key business goals by fostering consensus and trust;Owned and established key reporting for functional areas,as well as writing detail-oriented reports for internal and external stakeholders; Assessed the need-time-scale expectations for new business requests,and provided data to support the business need for those new requests. •Building Solutions Developed a thorough understanding of the functionality and assisted engineering and product teams;Owned and participated in solution-building modules such as business process setup,cross-functional process activity,automation,tool-build documentation,etc. •People Management Effectively led a team of 12-15 people and managed their performance, utilization,and efficiency to achieve results; Instilled and reinforced “leadership principles” to achieve higher levels of customer satisfaction; Ensured career coaching, aligned individuals’ strengths, and coached them for higher roles; Exhibited a thorough understanding of the performance and leadership bar and employed it to make new hire decisions.

Education

• Delhi Public School, Jodhpur

  PCM with Economics

  2009 — 2011

• Indian Institute of Management, Bodh Gaya

  PGDM, Marketing and Operations

  2016 — 2018

• Government Women Engineering College, Ajmer

  B.Tech(Hons), Information Technology

  2011 — 2015