Pinky Modi
Head Customer Experience, Branch Banking, Retail @ICICI Bank
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WORK HISTORY
Head Customer Experience, Branch Banking, Retail @ICICI Bank
Mumbai, IN
Leading the Customer centricity culture and enhancing Customer Experience, Customer advocacy throughout the retail banking channel using best of breed practices and technology
EDUCATION
Indian Institute of Banking
CAIIB, Senior Associate of Indian Institute of Banking, Banking and Financial Support Services
Vishwa Bharti University
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General and Marketing
Indian Institute of Banking
CAIIB
J J Ajmera High School
Bachelor of Commerce (B.Com.), Business/Commerce, General
SKILLS
ABOUT PINKY MODI
Customer Experience, Process Improvement and Project Management Specialist Solutions driven manager with experience of leading value-add programs, fuelling sustainable growth, competitive advantage and transformative change for banking18+ years experienced professional banker
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