Pinkesh Rawool

About Pinkesh Rawool

Service Quality & Assurance Manager specializing in project governance and quality…

Experience

1. Service Delivery Manager

   HP

   Dec 2022 — Present · Pune, IN

   Profile Summary: Experienced End-to-End User Support Manager with a proven track record in managing comprehensive user support services. Skilled in overseeing technical service desk operations, asset management, access management, patch management, vendor management, and SLA management. Adept at ensuring high levels of customer satisfaction (CSAT) and effectively handling ongoing escalations. Strong organizational and problem-solving skills, with a commitment to delivering high-quality service. Key Responsibilities: • Technical Service Desk Management: Efficiently manage technical service desk operations, ensuring timely resolution of user issues. • Asset Management: Oversee the lifecycle of IT assets, from procurement to disposal. • Access Management: Implement and manage access controls and user permissions. • Patch Management: Coordinate software patch deployments to maintain system security. • Vendor Management: Manage vendor relationships and contracts to ensure service delivery. • SLA Management: Define, monitor, and ensure compliance with Service Level Agreements to meet performance standards. • Customer Satisfaction (CSAT): Monitor and enhance customer satisfaction through feedback and service improvements. • Escalation Management: Promptly handle and resolve escalations to minimize service disruption.

Education

• S P K.Mahavidyalaya Sawantwadi Dist Sindhudurg 416 510

  Bachelor of Commerce (BCom)

  2001 — 2004

Skills

• Powerpoint
• Microsoft Excel
• Teamwork
• Management
• Customer Service
• Microsoft Word
• Windows
• Customer Satisfaction
• Training
• Photoshop
• Complaint Management
• Customer Relationship Management (Crm)
• Microsoft Office
• Sales
• Leadership
• Project Management
• Research